The Story of Tamashiii Anime and Hobby
Tamashiii Anime and Hobby is set up by a small group of anime lovers. We want to share our love for anime and bring a range of new and trendy Japanese anime goods and more to Australia.
PRODUCT STATUS MEANINGS:
[ Pre-order ]:
Yet to be released product that can be ordered in advance.
Please be aware that any orders after the Pre-order deadline might not be supplied to the customer on
or before the date of release.
[ Tentative Pre-order ]:
Status given to products with limited or uncertain supply.
Please note that these orders are not guaranteed and are subject to reduction or cancelation.
[ Pre-order closed ]:
Pre-order has officially closed and unable to accept any more orders.
[ In stock ]:
Product released and available to purchase immediately.
[ Waiting for Stock ]:
Product released but currently out of stock. Able to obtain more products upon request.
[ Back-order ]:
Released but out of stock product that may be available by confirming with our supply pool.
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Subject to change without notice
REFUNDS POLICY
Defective/damaged items
Please kindly inspect your item upon receiving your order and contact tamashihobby@gmail.com at the first instance (within 3 business days of receiving the order) if the item is defective/damaged or not as described, accompanied with the relevant photos of the situation providing as much detail as possible, so we can evaluate and handle the matter. We do ask all pick-up customers to check all items at the instance of pick-up to avoid any confusion, as we are unable to accept returns once the pick-up order leaves the premise.
Refunds
Please kindly contact us if you have received a defective, damaged, or item different from the shown product, please email us immediately and we will contact you about how to return the item back to us (please kindly ensure that the item is returned in its original form) We will assess the return upon inspection of your return. Where a refund is approved, you will be refunded either using your original payment method or provided as store credit upon discussion. Unfortunately, we do not accept a return for a change of mind, so please kindly choose your items carefully.
Non-returnable items
Certain items cannot be returned including apparel and certain accessories. Please contact us if you have any queries.
Unfortunately, we cannot accept returns for sale or discounted items.
NO CANCELLATION ON ANY PRE-ORDER PURCHASES. Any deposits will not be refunded.